Return & Exchange Policy

To ensure a smooth and fair experience for both our customers and delivery partners, please follow the rules below:

1. 01

   Check Before Accepting

   Customers are requested to check the product in front of the delivery rider before accepting the parcel.

   If you do not like the product or do not wish to keep it, you may return it immediately to the rider.

   In this case, the applicable delivery/return charge will be paid by the customer.

2. 02

   Faulty or Wrong Product

   If the product has a manufacturing fault, damage, or our team sends the wrong product, the company will bear the applicable delivery/exchange charge.

3. 03

   72-Hour Exchange Notice

   Any exchange request must be informed to us within 72 hours of receiving the product.

   Requests made after 72 hours will not be accepted.

   The product must remain unused and in its original condition for exchange.

4. 04

   Customer's Mistake

   If the exchange is required due to a customer-related issue, such as selecting the wrong size, color, design, or other personal preference after accepting the product:

   • The customer will bear all applicable delivery charges for the exchange.
   • The product must be returned in its original condition.
5. 05

   Exchange After Delivery Rider Leaves

   Once the delivery rider has left with an accepted order, refunds will not be provided.

   For an eligible exchange, the replacement product will be processed through a new order/exchange order instead of a cash refund. This system helps make the process faster and reduces complications for both the customer and the company.

6. 06

   Product Condition

   For any eligible exchange:

   • Product must be unused and unworn.
   • Product must not be washed or damaged.
   • Original tags, packaging, and accessories should be intact.
   • Any product showing signs of use may be rejected for exchange.